Last Updated: June 2026

Potluck Vintage is committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through PotVintage.com.

1. BUSINESS INFORMATION

Potluck Vintage

2208 S Lamar Blvd
Austin, TX 78704
United States

Phone: +1 346-579-7666

Email: support@potvintage.com

Website: PotVintage.com

2. ORDER PROCESSING

Most orders are processed within 1–3 business days after payment authorization is completed.

Orders are processed Monday through Friday, excluding:

• Federal holidays

• Store closures

• Severe weather events

• Special inventory events

Orders placed during weekends or holidays will begin processing on the next business day.

Processing times are estimates and are not guaranteed.

3. SHIPPING DESTINATIONS

We currently ship throughout the United States and may offer international shipping to select countries.

Availability of international shipping may vary based on:

• Carrier restrictions

• Customs regulations

• Product size or weight

• Delivery location

Customers are responsible for ensuring that products may legally be imported into their destination country.

4. SHIPPING METHODS

Available shipping options are displayed during checkout.

Shipping carriers may include:

• USPS

• UPS

• FedEx

• DHL

• Freight carriers for oversized items

Carrier availability may vary depending on the destination and item size.

5. SHIPPING RATES

Shipping costs are calculated at checkout based on:

• Package size

• Package weight

• Delivery destination

• Shipping method selected

Shipping charges are displayed before order completion.

6. FURNITURE AND OVERSIZED ITEMS

Certain products including:

• Furniture

• Rugs

• Large décor items

• Oversized collectibles

may require specialized shipping arrangements.

Additional handling charges may apply and will be disclosed before shipment whenever possible.

Delivery timeframes for oversized items may be longer than standard shipments.

7. DELIVERY ESTIMATES

Estimated delivery times may range from:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 1–3 business days

Delivery estimates are provided by carriers and are not guaranteed.

8. SHIPPING DELAYS

Delivery delays may occur due to:

• Severe weather

• Natural disasters

• Customs inspections

• Transportation disruptions

• Labor shortages

• Peak holiday seasons

• Carrier operational issues

• Events beyond our reasonable control

Potluck Vintage is not responsible for delays caused by carriers or circumstances outside our control.

Shipping delays do not automatically qualify an order for cancellation, refund, or compensation.

9. ORDER TRACKING

When available, tracking information will be emailed after shipment.

Customers are responsible for monitoring shipment progress using the tracking information provided.

10. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details.

Potluck Vintage is not responsible for:

• Lost packages due to incorrect addresses

• Delivery failures caused by inaccurate information

• Additional carrier fees resulting from address corrections

If an address error is discovered, contact us immediately at:

support@potvintage.com

11. LOST OR STOLEN PACKAGES

Once a shipment has been marked as delivered by the carrier, responsibility transfers to the customer.

If a package is lost or stolen after delivery confirmation:

• Customers should contact the carrier directly.

• Customers should check with neighbors, building management, or household members.

• Potluck Vintage may assist with carrier claims when appropriate.

We cannot guarantee reimbursement for stolen packages.

12. DAMAGED SHIPMENTS

If an order arrives damaged:

• Notify us within 48 hours of delivery.

• Retain original packaging.

• Provide photographs of the item and packaging.

Email:

support@potvintage.com

Claims submitted after an extended period may not qualify for carrier reimbursement.

13. INTERNATIONAL ORDERS

For international shipments:

• Customs duties

• Taxes

• Import fees

• Brokerage fees

are the responsibility of the customer unless otherwise stated.

Potluck Vintage has no control over customs processing times or import charges.

14. VINTAGE AND ONE-OF-A-KIND ITEMS

Many items sold by Potluck Vintage are unique vintage products.

If an item becomes unavailable due to:

• Inventory discrepancies

• Damage discovered during inspection

• Fulfillment issues

we reserve the right to cancel the order and issue a full refund.

15. ORDER CANCELLATIONS

Customers may request cancellation before shipment.

Once an order has entered fulfillment, packing, freight scheduling, or carrier pickup, cancellation may no longer be possible.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Potluck Vintage shall not be liable for:

• Shipping delays

• Carrier service interruptions

• Lost profits

• Consequential damages

• Indirect damages arising from delivery issues

Our liability shall not exceed the amount paid for the affected order.

17. CONTACT US

For shipping questions, contact:

Potluck Vintage

2208 S Lamar Blvd
Austin, TX 78704
United States

Phone: +1 346-579-7666

Email: support@potvintage.com

Website: PotVintage.com