Shipping Policy
Last Updated: June 2026
Potluck Vintage is committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through PotVintage.com.
1. BUSINESS INFORMATION
Potluck Vintage
2208 S Lamar Blvd
Austin, TX 78704
United States
Phone: +1 346-579-7666
Email: support@potvintage.com
Website: PotVintage.com
2. ORDER PROCESSING
Most orders are processed within 1β3 business days after payment authorization is completed.
Orders are processed Monday through Friday, excluding:
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Federal holidays
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Store closures
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Severe weather events
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Special inventory events
Orders placed during weekends or holidays will begin processing on the next business day.
Processing times are estimates and are not guaranteed.
3. SHIPPING DESTINATIONS
We currently ship throughout the United States and may offer international shipping to select countries.
Availability of international shipping may vary based on:
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Carrier restrictions
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Customs regulations
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Product size or weight
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Delivery location
Customers are responsible for ensuring that products may legally be imported into their destination country.
4. SHIPPING METHODS
Available shipping options are displayed during checkout.
Shipping carriers may include:
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USPS
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UPS
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FedEx
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DHL
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Freight carriers for oversized items
Carrier availability may vary depending on the destination and item size.
5. SHIPPING RATES
Shipping costs are calculated at checkout based on:
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Package size
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Package weight
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Delivery destination
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Shipping method selected
Shipping charges are displayed before order completion.
6. FURNITURE AND OVERSIZED ITEMS
Certain products including:
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Furniture
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Rugs
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Large dΓ©cor items
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Oversized collectibles
may require specialized shipping arrangements.
Additional handling charges may apply and will be disclosed before shipment whenever possible.
Delivery timeframes for oversized items may be longer than standard shipments.
7. DELIVERY ESTIMATES
Estimated delivery times may range from:
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Standard Shipping: 3β7 business days
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Expedited Shipping: 1β3 business days
Delivery estimates are provided by carriers and are not guaranteed.
8. SHIPPING DELAYS
Delivery delays may occur due to:
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Severe weather
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Natural disasters
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Customs inspections
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Transportation disruptions
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Labor shortages
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Peak holiday seasons
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Carrier operational issues
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Events beyond our reasonable control
Potluck Vintage is not responsible for delays caused by carriers or circumstances outside our control.
Shipping delays do not automatically qualify an order for cancellation, refund, or compensation.
9. ORDER TRACKING
When available, tracking information will be emailed after shipment.
Customers are responsible for monitoring shipment progress using the tracking information provided.
10. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping details.
Potluck Vintage is not responsible for:
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Lost packages due to incorrect addresses
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Delivery failures caused by inaccurate information
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Additional carrier fees resulting from address corrections
If an address error is discovered, contact us immediately at:
11. LOST OR STOLEN PACKAGES
Once a shipment has been marked as delivered by the carrier, responsibility transfers to the customer.
If a package is lost or stolen after delivery confirmation:
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Customers should contact the carrier directly.
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Customers should check with neighbors, building management, or household members.
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Potluck Vintage may assist with carrier claims when appropriate.
We cannot guarantee reimbursement for stolen packages.
12. DAMAGED SHIPMENTS
If an order arrives damaged:
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Notify us within 48 hours of delivery.
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Retain original packaging.
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Provide photographs of the item and packaging.
Email:
Claims submitted after an extended period may not qualify for carrier reimbursement.
13. INTERNATIONAL ORDERS
For international shipments:
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Customs duties
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Taxes
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Import fees
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Brokerage fees
are the responsibility of the customer unless otherwise stated.
Potluck Vintage has no control over customs processing times or import charges.
14. VINTAGE AND ONE-OF-A-KIND ITEMS
Many items sold by Potluck Vintage are unique vintage products.
If an item becomes unavailable due to:
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Inventory discrepancies
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Damage discovered during inspection
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Fulfillment issues
we reserve the right to cancel the order and issue a full refund.
15. ORDER CANCELLATIONS
Customers may request cancellation before shipment.
Once an order has entered fulfillment, packing, freight scheduling, or carrier pickup, cancellation may no longer be possible.
16. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Potluck Vintage shall not be liable for:
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Shipping delays
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Carrier service interruptions
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Lost profits
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Consequential damages
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Indirect damages arising from delivery issues
Our liability shall not exceed the amount paid for the affected order.
17. CONTACT US
For shipping questions, contact:
Potluck Vintage
2208 S Lamar Blvd
Austin, TX 78704
United States
Phone: +1 346-579-7666
Email: support@potvintage.com
Website: PotVintage.com
Contact with us
π 2208 S Lamar BlvdAustin, TX 78704United States
π Phone:+1 346-579-7666βοΈ
Email:support@potvintage.com
π Website:PotVintage.com