Last Updated: June 2026

At Potluck Vintage, we want you to shop with confidence. Because we specialize in vintage, pre-owned, collectible, and one-of-a-kind merchandise, our return policy is designed to balance customer satisfaction with the unique nature of vintage retail.

Please review this Refund & Return Policy carefully before making a purchase.

1. BUSINESS INFORMATION

Potluck Vintage

2208 S Lamar Blvd
Austin, TX 78704
United States

Phone: +1 346-579-7666

Email: support@potvintage.com

Website: PotVintage.com

2. OUR COMMITMENT TO ACCURATE LISTINGS

We make every reasonable effort to provide accurate:

• Product descriptions

• Measurements

• Condition notes

• Photographs

• Material information

Because many of our products are vintage, antique, collectible, or previously owned, natural signs of age and wear should be expected.

Minor imperfections, fading, patina, repaired areas, age-related wear, or manufacturing variations are often considered part of the item's character and may not qualify as defects.

We encourage customers to carefully review all product information before purchasing.

3. RETURN ELIGIBILITY

Eligible items may be returned within 14 calendar days of delivery.

To qualify for a return, items must:

• Be returned within the return window

• Be in the same condition received

• Be unworn (if applicable)

• Be unwashed

• Be free of odors, stains, or damage

• Include original tags when applicable

• Include all accessories, packaging, and components

Returns that do not meet these requirements may be refused.

4. NON-RETURNABLE ITEMS

The following items are generally non-returnable:

Final Sale Items

Products marked:

• Final Sale

• Clearance

• Closeout

• As-Is

• Non-Returnable

Vintage and Collectible Items

Certain rare, collectible, antique, or highly unique items may be designated as final sale due to their one-of-a-kind nature.

Furniture

Due to transportation costs and handling requirements, furniture sales may be final unless damaged during transit or materially different from the listing.

Customized or Special Orders

Items altered, customized, reserved, or specially sourced for a customer are non-returnable.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash except where required by law.

5. ONE-OF-A-KIND AND VINTAGE ITEM DISCLOSURE

Potluck Vintage specializes in authentic vintage merchandise.

Customers acknowledge that:

• Vintage items may show signs of age.

• Vintage sizing may differ from modern sizing standards.

• Materials may naturally age over time.

• Handmade or antique products may contain unique characteristics.

These characteristics are not considered defects and generally do not qualify for returns.

6. ITEMS RECEIVED DAMAGED

If your order arrives damaged during shipping, please contact us within 48 hours of delivery.

Please provide:

• Order number

• Photographs of the item

• Photographs of packaging

• Description of the issue

Email:

support@potvintage.com

Failure to report shipping damage within a reasonable time may affect our ability to process a claim.

7. INCORRECT ITEMS

If you receive an incorrect item, please notify us within 7 days of delivery.

Upon verification, we will work to:

• Replace the item if available

• Exchange the item

• Issue a refund where appropriate

We may request photographs before processing a claim.

8. RETURN PROCESS

To request a return:

Step 1

Contact:

support@potvintage.com

Include:

• Order number

• Customer name

• Reason for return

• Supporting photographs if applicable

Step 2

Our team will review your request and provide return instructions if approved.

Step 3

Ship the item to the return address provided by our customer service team.

Unauthorized returns may be refused.

9. RETURN SHIPPING COSTS

Unless the return results from:

• Our error

• Incorrect shipment

• Verified product defect

• Shipping damage

customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

We are not responsible for returns lost in transit.

10. INSPECTION OF RETURNS

All returned merchandise is inspected upon receipt.

We reserve the right to:

• Approve the return

• Reject the return

• Issue a partial refund where appropriate

Returns showing signs of use, damage, alteration, or missing components may receive reduced refunds or be denied.

11. REFUND APPROVAL

Once a return is received and inspected, we will notify you regarding approval status.

If approved, refunds will be issued to the original payment method used for purchase.

Refunds cannot generally be sent to alternate payment methods.

12. REFUND PROCESSING TIME

Approved refunds are typically processed within 5–10 business days after inspection.

Depending on your bank, credit card issuer, or payment provider, additional processing time may apply before funds appear in your account.

Potluck Vintage is not responsible for delays caused by financial institutions.

13. PARTIAL REFUNDS

Partial refunds may be issued when:

• Items are returned damaged by the customer

• Items are missing components

• Items show signs of use

• Items are returned outside approved conditions

Refund amounts will be determined based on the condition of returned merchandise.

14. ORDER CANCELLATIONS

Customers may request order cancellation before shipment.

Because many products are one-of-a-kind and inventory is limited, cancellation requests should be submitted as quickly as possible.

Once an order has:

• Been packed

• Been prepared for shipment

• Been shipped

cancellation may no longer be possible.

Approved cancellations will be refunded to the original payment method.

15. REFUSED DELIVERIES

If a customer refuses delivery without authorization, the following may be deducted from any refund:

• Original shipping charges

• Return shipping charges

• Carrier fees

• Handling fees

16. SHIPPING DELAYS

Shipping carriers occasionally experience delays due to:

• Weather conditions

• Transportation disruptions

• High shipping volume

• Customs inspections

• Labor shortages

• Events beyond our control

Shipping delays alone do not automatically qualify an order for cancellation or refund.

We will assist customers in tracking delayed shipments whenever possible.

17. CHARGEBACKS

Customers experiencing issues with an order should contact us before initiating a chargeback.

We are committed to resolving concerns fairly and promptly.

Fraudulent chargebacks may be disputed using shipment records, delivery confirmations, communications, and transaction documentation.

18. CUSTOMER RIGHTS

Nothing in this Refund & Return Policy limits any rights available to consumers under applicable consumer protection laws.

Where local law provides additional rights, those rights shall apply.

19. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Potluck Vintage shall not be liable for:

• Indirect damages

• Consequential damages

• Incidental damages

• Loss of profits

• Loss of use

• Loss of opportunity

Our liability relating to any product shall not exceed the amount paid for the product giving rise to the claim.

20. CONTACT US

Questions regarding returns, refunds, exchanges, or damaged items should be directed to:

Potluck Vintage

2208 S Lamar Blvd
Austin, TX 78704
United States

Phone: +1 346-579-7666

Email: support@potvintage.com

Website: PotVintage.com